Pelham House HotelAccessibility Policy Statement
Outlined below is some information which we hope will ensure you enjoy your visit to Pelham House Hotel. We have tried to include as much accurate detail as possible in our Access Statement but would welcome your feedback in order to continuously improve on the information we give.
Before you arrive:
Enquiries and reservations can be made online, by phone, e-mail, and fax or in person. Directions to our hotel can be found on our website, or we can send them by e-mail to you.
Alternatively if you need a taxi to the hotel from the train station (Lewes is approx. 3 minutes) we would be pleased to book a car for you. The hotel is located down a one way lane with access from the High Street, which is on a slope.
When you arrive:
Limited car parking is available to the front of the hotel, which must be pre-booked. A disabled parking bay is clearly marked but also must be pre-booked.
Additional disabled parking can be found on St Andrews Lane. There is a drop off point outside the front of the hotel, if you do not have a car parking space.
Access to the reception is available via ground level with no steps. When you arrive, we will show you to your room. There is no lift at Pelham House but we have a porter service and can deliver and collect luggage for you.
Reception:
The desk is at an accessible level and we offer a check in service away from the desk if this is more suitable.
There is seating in reception if required.
Public Areas:
The corridors are well lit with a mixture of carpet, hardwood and flagstone tile flooring. The bar and restaurant are both on the ground floor. There is a ground floor disabled toilet, which also has baby changing facilities. There are also additional ground floor toilets available.
Accommodation:
There is 1 room suitable for guests with disabilities and is located on the ground floor. If this room is required, please request it in advance. An additional 4 ground floor rooms are available, which can be requested at the time of booking, subject to availability.
All bedrooms have non-slip bathmats. All the hotel bedrooms have Ensuite bathroom facilities.
There are telephones in all rooms and free wifi; the password can be requested at reception.
Twin and double rooms are also available - please request at the time of booking
If required, you can request these items from reception:
- Shower stool
- A toilet frame.
- Foam pillows & low allergy bedding.
Restaurant:
Our Restaurant and Bar are both spacious enough to accommodate wheelchairs.
Both are located on the ground floor.
Function suite/Conference rooms:
There is moveable seating available and chairs with or without arms can be provided. We have a ramp for use in our main function room on the ground floor, which has tiered levels.
Additional Information:
The fire alarm system uses bells. Assistance will be given if required. The duty manager and staff on duty will be made aware of any guests who may require assistance.
We would be pleased to provide larger print menus. Please let us know upon reservation should you require this service.
Our Chefs are able to cater for most special diets. Please let us know prior to your arrival to allow them to purchase any special foods.
- The hotel is non-smoking
- Assistance dogs are welcome
If you require any assistance or further information, please phone 01273 488600.
Pelham House is committed to ensuring accessibility of its Web site for people with disabilities. All the pages on our Web site will conform to W3C/WAI's Web Content Accessibility Guidelines 1.0, Conformance Level Double A.
